Terms of Service

1. Who this is between

These terms are an agreement between you and Propalot (Pty) Ltd, registration number 2026/114872/07, of 12 Fredman Drive, Sandton, 2196, South Africa. Throughout this document, Propalot, we and us mean that company, and you means the person reading it.

They apply to everything at propalot.co.za: the public marketplace, the neighbourhood and investment intelligence, the AI assistant, the buyer dashboard, and the seller portal at propalot.co.za/list. Browsing the site is enough to accept them. Creating an account, publishing a listing or paying for a plan accepts them again, and more firmly.

If you are agreeing on behalf of an agency, a company or a trust, you confirm you are authorised to bind it, and you then means that organisation as well as you personally.

2. What Propalot is, and is not

Propalot is an advertising platform and an intelligence layer. It gives sellers, landlords and registered property practitioners a place to publish property, and gives buyers and tenants the figures they need to judge what they are looking at.

Propalot is not:

• an estate agency, and it does not hold a mandate over any property advertised on it;
• a party to any sale, lease, offer to purchase or mandate concluded between users, and it earns no commission on one;
• a conveyancer, an attorney, a bond originator, a valuer, a financial services provider or a credit provider;
• an escrow agent. Propalot never holds deposits, purchase consideration or rental money. Anyone asking you to pay a deposit through Propalot is defrauding you, and we would like to hear about it immediately.

Where a listing is marketed by a property practitioner, that practitioner and their firm remain responsible for their own conduct under the Property Practitioners Act 22 of 2019 and the rules of the Property Practitioners Regulatory Authority.

3. Your account

You need an account to save homes, set alerts, run comparisons or publish a listing. You must be at least 18 and able to enter a binding contract. One person, one account.

The details you register with must be true and must stay true. Keep your password to yourself. Anything done under your account is treated as done by you, including anything published by a colleague you gave the password to, so tell us at hello@propalot.co.za the moment you think somebody else has access.

Sharing one seller account across a team is not what the plans are priced for. An agency with several people listing should be on the Premium plan, where the listings and the enquiry pipeline are built for more than one pair of hands.

4. Listings and mandates

For every listing you publish, you confirm that:

• you own the property, or you hold a valid written mandate to market it;
• the figures on it are true as far as you know, specifically the asking price, the erf size, the floor size, the rates, the levy and the year of registration;
• the photographs are of that property, taken recently enough to be honest about its condition, and you hold the rights in them;
• the property is genuinely available at the price shown, and is not advertised below its real asking price to generate enquiries;
• if you are a property practitioner, you hold a valid Fidelity Fund Certificate. Give us the number and we will display it on your listings, because a buyer is entitled to check it.

A listing that turns out to be a duplicate, materially misleading on price, or illustrated with photographs of a different property will be taken down. We check what we reasonably can, automatically and by hand, but we do not independently verify every figure a seller enters, and section 7 of the Data and AI Disclaimer says plainly what that means for a buyer.

On the Free plan a listing is live for 30 days and then comes down on its own. Nothing is deleted when it does: it returns to your drafts with its photographs and every enquiry it drew, and the slot is free again. On the paid plans listings do not expire.

5. Your photographs and words

You keep the copyright in everything you upload. Publishing it gives us a licence, for as long as the listing is on the platform, to display it on Propalot, to resize and re-encode it so it loads quickly, to include it in search results and in listing alerts sent to buyers, and to show a thumbnail of it where Propalot itself is being advertised.

That licence ends when you delete the listing, with two honest exceptions: copies already sent out by email cannot be recalled, and a backup taken before the deletion stays until it rolls over on its ordinary schedule.

If you believe something on Propalot infringes your copyright, write to hello@propalot.co.za with the URL, what the material is, and the basis on which you hold the right. We act on take-down notices under Chapter XI of the Electronic Communications and Transactions Act 25 of 2002.

6. Enquiries and contact

When you send an enquiry, your name, email address, telephone number and message go to the seller or practitioner marketing that one listing, and to nobody else. Propalot does not sell enquiries, does not broker them to a panel, and does not pass them to a second agent because the first was slow.

Sellers and practitioners receiving an enquiry may use those details to answer it and to arrange a viewing. Using them for anything else, such as adding the sender to a mailing list, is a breach of these terms and, separately, of POPIA.

7. Intelligence, not advice

Price fairness, investment scores, yield estimates, five-year projections, valuation ranges, load shedding and fibre panels, safety indices, commute times, school catchments and the AI assistant are informational estimates. They are modelled from public, municipal, operator and market data, and from what a seller has entered.

They are not financial, legal, tax, valuation or professional advice, they are not a bank valuation, and they are not a substitute for a survey, an electrical compliance certificate or a conveyancer. Verify anything you are about to rely on. The Data and AI Disclaimer sets out where each figure comes from and how far it should be trusted.

8. Plans, fees and payment

Buyers and tenants pay nothing. Searching, the AI assistant, comparisons, alerts, the dashboard and every intelligence panel are free, and there is no plan that unlocks a listing a free user cannot already see.

Sellers choose a plan:

• Free: no charge. 2 listings at a time, each live for 30 days.
• Pro: R249 a month, or R2 739 a year. 25 listings, none of which expire.
• Premium: R499 a month, or R5 489 a year. 50 listings, none of which expire.

Payments are taken by PayFast, who hold your card details. Propalot never sees them. Propalot is not currently registered for VAT, so no VAT is charged and the documents on your billing page are receipts rather than tax invoices. If that changes we will say so on the pricing page before it affects a renewal.

Renewal, cancellation, failed payments and the circumstances in which money comes back are set out in full in Pricing, Refunds and Cancellation, and that document forms part of these terms.

Propalot charges no commission and no success fee. What you sell the property for is entirely between you and your buyer.

9. How the platform may be used

The Acceptable Use Policy lists what may and may not be done here, and forms part of these terms. In short: do not scrape, do not automate against the site, do not harvest other people's contact details, do not publish property you have no right to market, and do not try to get around the listing limits, the rate limits or the safety systems.

10. Availability and change

We work to keep Propalot available and quick, but we do not promise uninterrupted service. Maintenance, upstream provider failure and the ordinary hazards of the internet all happen. Where an interruption is ours and lasts long enough to matter, section 4 of Pricing, Refunds and Cancellation says what we do about it.

Features change. We may add, alter or withdraw parts of the platform. If a change materially reduces what a paid plan gives you, we will tell you by email at least 30 days before it takes effect, and you may cancel without penalty.

We do not promise that a listing will sell, that it will draw a particular number of views, or that it will appear in any given position in a set of search results.

11. Suspension and closure

You may close your account whenever you like, from Settings in the portal or by asking us. Closing it removes your listings from the public site.

We may suspend or close an account that is being used to publish property the holder has no mandate over, to harvest contact details, to send anything unlawful, to defraud a buyer or a seller, or in persistent breach of these terms. Where the circumstances allow it we give notice and a chance to put the matter right first. Where they do not, because somebody is being defrauded, we act first and explain afterwards.

On closure, unused time on a paid plan is dealt with under Pricing, Refunds and Cancellation, and your personal information under the Privacy Policy.

12. Liability

Propalot is provided as it stands. To the fullest extent the law allows, we are not liable for loss of profit, loss of a sale, loss of anticipated saving, or indirect or consequential loss of any kind, and our total liability to you for everything arising out of these terms is limited to the fees you actually paid us in the 12 months before the claim arose.

We are not liable for what another user does: the accuracy of a listing, the conduct of a seller or a practitioner, or the outcome of a transaction you enter into with one of them.

None of that excludes liability which cannot lawfully be excluded, including liability for death or personal injury caused by our negligence, for fraud, or under sections 55 and 61 of the Consumer Protection Act 68 of 2008.

13. Your rights under South African law

Nothing in these terms limits any right you have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or the Protection of Personal Information Act 4 of 2013. Where a clause here conflicts with one of those Acts, the Act applies and the clause does not.

Section 43 of the ECT Act requires us to identify ourselves plainly, and section 17 of these terms does that. Section 44 gives a consumer a cooling-off period on certain electronic transactions, and Pricing, Refunds and Cancellation explains how it applies to a Propalot plan.

14. Complaints and disputes

Write to hello@propalot.co.za first. Most things are a misunderstanding about a listing, a plan or a payment, and most are settled the same week. Tell us what happened, what you would like done, and by when.

If that does not settle it, both sides agree to attempt good-faith negotiation, and then mediation or arbitration in Johannesburg under the rules of the Arbitration Foundation of Southern Africa. None of that stops you approaching the Consumer Goods and Services Ombudsman, the Information Regulator, the Property Practitioners Regulatory Authority where a practitioner is involved, or a court of competent jurisdiction, and nothing in this clause is meant to.

15. Changes to these terms

We may update these terms. For a material change we give 30 days' notice by email to account holders and post the new version here before it takes effect. The date at the top of this page is the date of the version you are reading. Continuing to use Propalot after a change takes effect accepts it; if you would rather not, close the account and, on a paid plan, ask for the unused portion back.

16. Governing law

These terms are governed by the law of the Republic of South Africa, and the courts of South Africa have jurisdiction. Propalot is operated from South Africa and aimed at the South African property market. If you use it from elsewhere, you are responsible for whatever your own law requires of you.

If any clause here is found unenforceable, it is severed and the rest stands.

17. Reaching us

Propalot (Pty) Ltd, registration number 2026/114872/07.
12 Fredman Drive, Sandton, 2196, South Africa
hello@propalot.co.za · +27 10 001 0001

A person reads that inbox.